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The No Surprises Act

You’re protected from surprise charges.

The No Surprises Act. Your Rights and Protections Against Surprise Medical Bills.

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs such as a copayment, coinsurance, and/or a deductible. You also may have other costs or have to pay the entire bill if you receive care from a provider that is “out-of-network” for your health plan’s network.

“Out-of-network” means the provider has not signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan agreed to pay and the full amount charged to the plan for a service. This is called “balance billing.” This amount may be more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider that you do not or cannot choose.

You are protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility typically may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get at the facility caring for you after you’re in stable condition.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get certain other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

Effect of Specific State Rules

Some states have their own laws relating to balance or surprise billing for out-of-network laboratory or pathology services that may be different from those described here, including the states listed below. The links below contain state specific balance billing information and resources, including contact information for state agencies that may be able to help you.

You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have these protections:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles) that you would pay if Verici Dx was an in-network provider. Your health plan will pay Verici Dx directly.
  • Your health plan generally must:
    • Cover emergency services without requiring you to get approval for services in advance (prior authorization).
    • Cover emergency services by out-of-network providers.
    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

If you think you’ve been wrongly billed: you may file a complaint with the federal government at https://www.cms.gov/nosurprises/consumers or by calling 1-800-985-3059; and/or file a complaint with your state balance billing regulator, if any, which is identified in the state-specific tabs.

Visit https://www.cms.gov/nosurprises for more information about your rights under federal law or visit your home state regulator’s website (included in state links above) for more information about your state balance billing rights.

     

Arizona Residents

ARIZONA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING, CONTACT OR VISIT:

Arizona Department of Insurance and Financial Institutions Address: 100 N. 15th Ave. Ste. 261, Phoenix, AZ 85007-2630

Phone: (602) 364-3100
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California Residents

CALIFORNIA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

California Department of Insurance

Phone: 1-800-927-4357
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Colorado Residents

COLORADO LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT: Office of the Attorney General

Address: 1300 Broadway, 10th Floor, Denver, CO 80203

Telephone: (720) 508-6000
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Connecticut Residents

CONNECTICUT LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

The State of Connecticut does not have a state balance billing enforcement program or maintain publicly available information about its balance billing laws.
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Delaware Residents

DELAWARE LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Delaware Department of Insurance

Phone: 1-800-282-8611 (In Delaware Only) Or (302) 674-7310
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Florida Residents

FLORIDA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING (HYPERLINK BACK TO THE GENERAL NSA BILLING RIGHTS IN THE EVENT A FL RESIDENT LANDS HERE.).

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Florida has not designated a surprise billing enforcement agency.
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Georgia Residents

GEORGIA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Office of Commissioner of Insurance

Address: 2 Martin Luther King Jr. Dr., West Tower, Suite 702, Atlanta, GA 30334

Telephone: (404) 656-2070
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Illinois Residents

ILLINOIS LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

The Illinois Department of Insurance

Phone: (877) 527-9431
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Indiana Residents

INDIANA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Indiana Department of Insurance, Consumer Service Department.

Address: 311 West Washington Street, Suite 300, Indianapolis, IN 46204-2787 Telephone: 1-800-622-4461
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Maine Residents

MAINE LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Maine Bureau of Insurance

Address: 34 State House Station, Augusta, ME 04333

Telephone: 207-624-8475
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Maryland Residents

MARYLAND LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

The Maryland Insurance Administration

Address: 200 St. Paul Place, Suite 2700, Baltimore, Maryland 21202

Telephone: 410-468-2000
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Massachusetts Residents

MASSACHUSETTS LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Health and Human Services of the Commonwealth of Massachusetts

Address: 1 Ashburton Place, 11th Floor Boston, Massachusetts 02108

Telephone: (617) 573-1600
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Michigan Residents

MICHIGAN LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Michigan Department of Insurance and Financial Services

Hotline: 877-999-6442
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Mississippi Residents

MISSISSIPPI LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Mississippi Insurance Department, Office of the Insurance Commissioner

Address: Mississippi Insurance Department, P.O. Box 79, Jackson, MS 39205

Telephone: 601-359-3569
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Missouri Residents

MISSOURI LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Missouri Department of Insurance Address: PO Box 690, Jefferson City, MO 65102-0690

Telephone: (573) 751-4126
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Nebraska Residents

NEBRASKA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING. 

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Nebraska Department of Insurance

Phone: 402-471-2201 or call our toll-free consumer hotline at 1-877-564-7323.

Additional information is available on our website at.
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Nevada Residents

NEVADA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Nevada Department of Insurance Consumer Compliance & Licensing 1818 E. College Pkwy., Suite 103 Carson City, NV 89706

Phone: (775) 687-0700
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New Hampshire Residents

NEW HAMPSHIRE LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

New Hampshire Insurance Department

Address: 21 South Fruit Street, Suite 14, Concord, NH 03301

Telephone: 1 (800) 852-341
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New Jersey Residents

NEW JERSEY LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

New Jersey Department of Banking and Insurance

Address: State of 20 West State Street P.O. Box 325 Trenton, New Jersey 08625-0325

Telephone: (609) 292-7272
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New Mexico Residents

NEW MEXICO LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

New Mexico Licensing and Regulation Department

Address: PO Box 25101, Santa Fe, NM 87504

Telephone: (505) 469-0982
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New York Residents

For patients in New York, if your insurance ID card says, “fully insured coverage,” surprise bills include when you’re in-network doctor refers you to an out-of-network provider without your consent (including lab and pathology services). These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed. You may need to sign a form (available on the Department of Financial Services’ website) for the full balance billing protection to apply.

These rights and protections are different from those described in YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

New York State Department of Financial Services

Address: 1 State Street, New York, NY 10004-1511

Telephone: (800) 342-3736
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Ohio Residents

OHIO LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Ohio Department of Insurance 50 W Town Street Suite 300, Columbus Ohio 43215

Phone: 800-686-1526
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Oregon Residents

OREGON LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Department of Consumer and Business Services, Division of Financial Regulation

Address: P.O. Box 14480, Salem, OR 97309-0405

Telephone: 888-877-4894
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Pennsylvania Residents

PENNSYLVANIA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING. FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Pennsylvania Department of Insurance

Address: 1326 Strawberry Square, Harrisburg, PA 17120

Telephone: (717) 787-0872
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Texas Residents

TEXAS LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Texas Department of Insurance

Phone: 800-252-3439
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Virginia Residents

Consumers covered under (i) fully-insured policies issued in Virginia, (ii) the Virginia state employee health benefit plan; or (ii) as self-funded group or plan that opted into the Virginia protections area also protected from balance billing under Virginia law. These protections may be different from the ones provided by the federal law as described in YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT: The State Corporation Commission Bureau of Insurance

Address: Bureau of Insurance – SCC, P.O. Box 1157, Richmond, Virginia 23218

Telephone: 877-310-6560
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Washington Residents

WASHINGTON LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Washington Office of the Insurance Commissioner

Phone: 800-562-6900
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West Virginia Residents

WEST VIRGINIA LAW MAY PROVIDE PROTECTIONS TO YOU AND ALLOW VERICI DX TO BILL YOU FOR AMOUNTS THAT ARE DIFFERENT FROM THOSE PROVIDED BY THE FEDERAL LAW AS DESCRIBED IN YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLING.

FOR MORE INFORMATION REGARDING YOUR PROTECTIONS AGAINST SURPRISE BILLING OR TO LEARN ABOUT MAKING A COMPLAINT CONTACT OR VISIT:

Offices of Insurance Commissioner

Address: West Virginia Offices of the Insurance Commissioner P.O. Box 50540 Charleston, West Virginia 25305-0540

Telephone: (304) 558-3354
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